Support Engineer

Amman, Jordan expand job description ↓

Description

We are looking to recruit Support & Implementation Engineers who provide high-level onsite and remote IT technical liaison, in addition to providing support and network administration to the customers.

The Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering.


Responsibilities

  • Implement and install solutions on the customer's test and production environments.
  • Work onsite and offsite to troubleshoot and diagnose customer reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels).
  • Act positively and respond promptly to the customer’s requests/tickets.
  • Prepare, review and ensure accuracy of technical documentation.
  • Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely.
  • Perform any other job-related duties incidental to the work.


Requirements

  • Bachelor's Degree in Information Technology, Engineering/Science, Computer application or any related field.
  • Fresh graduates / Up to 3 years’ experience in a familiar field.
  • Willing to travel abroad and work extra hours whenever needed.
  • Knowledge in database engines (Oracle and MS-SQL).
  • Basic knowledge in operating systems (Linux and MS Windows).
  • Knowledge in application servers (Tomcat, WebLogic, and WebSphere).
  • Knowledge in Directory Services (AD & LDAP).
  • Excellent verbal, written, and interpersonal skills.
  • Excellent team player.
  • Excellent customer service skills.
  • Attention to detail skills.
  • Effective communication skills.
Experience in one or more of below is a plus:
  • Cloud Computing, Virtualization Technologies, SAN and Storage, Network Infrastructure.
  • Data Centers, High Availability & Disaster Recovery, Backup & Recovery Strategies.
  • Knowledge in PKI Infrastructure and Certificate Authorities.
  • Knowledge in database engines (PostgreSQL, MySQL, and NoSQL Databases).
  • Knowledge in server and client operating systems (Linux Distros, Windows).
  • Knowledge in web application servers (Jetty, Wildfly, JBoss).
  • Cloud-based Solution Infrastructure (Amazon, Azure, Google Cloud, DigitalOcean).
  • Cloud Infrastructure Tools (OpenStack, Kubernetes, S3, Docker).
  • DevOps Techniques and Skills including CI/CD.
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